These are the questions we hear a lot and hopefully you’ll find the answers below. But if you have others, please don’t hesitate to contact us – we’re here to help. Please choose a section below.

Can I try out the gym or a specific class before joining?

Yes. We offer a FREE Trial for all local residents. Just select the home gym of your choice and get started! Some Restrictions Apply. See Gym For Details.
*Must provide Valid ID as proof of Bay Area/Local Residence.

Is there an age requirement to join or try the gym?

Yes. You must be at least 18 years old to join or 14 years old with the consent of a parent/guardian.

Is there parking?

YES. We offer FREE parking at most FITNESS SF locations. Once you become a member, you can obtain a parking sticker from our front desk staff by providing a photo ID and your license plate number.

My company is interested in a Corporate Wellness Program, who should I contact?

We work with many corporate partners in the Bay Area. If your company is interested in financing your employees memberships partially or in full, please contact us at

How do I register for Group X Classes?

Currently, all of our Group X classes are walk-in classes. First come, First serve. (With the exception of Oakland Spin® Classes . Please call to reserve a bike the day of.)

How do I cancel my membership?

To cancel your membership, please email and you will receive a confirmation from our Membership Department. We require a 15 day notice before your next billing date to not be auto-debited for the following month.

How do I freeze my membership?

To freeze your membership, please email and you will receive a confirmation from our Membership Department. We require a 15 day notice before your next billing date to not be auto-debited for the following month.

Medical Freezes are allowed for up to 12 consecutive months. Must provide medical note before freezing. There are no retroactive freezes allowed.

Non-Medical Freezes are allowed for up to 3 consecutive months in the calendar year and can only be frozen in increments of 30 days. The freeze fee is $20 per month (If you wish to re-activate your membership before your scheduled “return date”, then the full monthly membership amount will be charged). There are no retroactive freezes allowed.

How do I upgrade my membership to All Gym Access?

You can upgrade your membership by emailing Please state your Full Name and Member Number if available.

How do I change my billing information?

You have the option of updating it in person with our Front Desk staff or the FITNESS SF Mobile App.

How can I check my usage?

You are able to see your check-in history through the FITNESS SF Mobile App.

How do I get a username/password for the Fitness SF Mobile App?

Our current app is being phased out. We will be releasing a new app/portal with the reservation system prior to the reopening. New features will include but not limited to; Gym reservations, Live streaming classes, Virtual workouts, Nutrition and many more.

Is Personal Training only for beginners?

Personal Training is everyone, no matter the skill level. It’s great for beginners to help get acclimated to working out in a gym setting, learning proper technique and building a great habit. On the flip side, if you are an intermediate or advanced fitness enthusiast, personal training can help you push through that plateau or shred that last percentage of body fat. The best athletes in the world use trainers to keep them striving for excellence.

What is a FIT session? And how do I schedule my complimentary FIT session?

The FIT session is a complimentary personal training session tailored to what YOU want. Our trainers specialize in many different areas such as One-on-One Yoga, Pilates, BodyBuilding, Powerlifting, Olympic Lifting, Fat Loss, Functional Training, TRX, Stretching, Nutrition and much more. To schedule your complimentary FIT Session, please use the Contact Us page and select the gym you are interested in training at OR just stop by and ask to speak with the Fitness Director. They will gladly match you up with a trainer that best fits your needs.

How do I inquire about a personal trainer?

Please use the Contact Us page and select the gym you are interested in training at OR just stop by and ask to speak with the Fitness Director.

What is the refund/cancellation policy for Personal Training?

All personal training sessions and packages are purchased from FITNESS SF and not one individual trainer. All prepaid sessions are non-refundable and non-transferable. Scheduled sessions require a 24-hour cancellation notice or they will be charged. Prices are subject to change without notice and all sales are final.


How do I log into my FITNESS SF account?

You can log in through the Online Member Portal from any web browser.

Am I being charged for the App?

As a member, you have access to all of the features in the FITNESS SF App. If you choose to work directly with one of our Fitness Professionals, there are fees associated with products and services delivered via the app.

How do I get my username and password?

When you join FITNESS SF, you will receive an email to set up your password. Your username is defaulted to your email address.

What are the minimum requirements for the app on iOS and Android?

• Android 6.0 or higher

To find out which Android OS is on your device:
- Open your device's Settings.
- Tap About Phone or About Device.
- Tap Android Version to display your version information.

• iOS 11 or higher

On your iPhone, or iPad, to find the software operating version installed on your device:
- Go to Settings > General, then tap About.

I forgot my username or password?

If you have forgotten your login information, you can reset your password here.

How do I update my billing information or make a payment?

To update your billing information online, log into your account, go to Profile > Billing Information > Update Payment Method. To pay a balance due, go to Profile > Billing Information > Make a Payment. Please note that it can take up to 24 hours for your payment to be processed and posted to your account.

How do I update my personal information?

To update your personal information, please contact us.

How do I view/download my statements?

To view/download statements, go to Profile > Statements & Transactions > Download Statement. You will need to select the month you would like to view.

How do I view my upcoming training sessions?

Any upcoming training sessions booked will show up in the “Home” section when you log in to your account or in the “Training” section.

How do I reserve a spot to use the gym?

Once you log into the portal or app, you can book a reservation from the home page or from the “Reserve A Spot” section.

What to know before you confirm:
• Plexiglass screens will be used at service desks and face coverings will be required for employees.
• Tables and Chairs in the lounges/cafes will be adjusted to provide seat to seat distancing.
• We will limit the number of participants for group fitness classes based on the size of the studio.
• Signage/Floor Markers will be near the front desk and where lines naturally form to guide members, such as Entrances/Front Desk areas and outside group studios.

Do I need to reserve a spot for group classes?

No. Currently all classes are first come, first serve.

My trainer and I plan to train virtually. How do I connect?

All upcoming training sessions will appear on the “Home” section of the App/Portal. When your session time begins, click on the camera icon to join the one-on-one video conference.

How do I view my remaining training sessions?

Any unused training sessions will show up in Profile > Training Packages.

How do I adjust my notifications?

You can view or edit your notifications by navigating to Profile > Notification Settings. You can select which notifications you’d like on or off. 

What is the “Workouts” section?

FITNESS SF has partnered with PEAR Sports to offer interactive, real-time audio and video workouts & plans created and curated by FITNESS SF. For more details, please visit PEAR Sports FAQ.

What is the “Nutrition” section?

FITNESS SF has partnered with EatLove to give you personalized meal recommendations and coaching to help you build lasting, healthy habits. Easy recipes, smart restaurant choices, grocery lists and optional delivery. For more details, please visit EatLove’s FAQ.

How do I report an issue?

Please go to Profile > Contact Us. Otherwise please visit the contact us page on our website. We’d love to hear from you.